Our Process
1. The key to custom is you! It all starts with a conversation. We'll discuss your needs, desires and timeline and determine if we are a good fit for you. Call us at 501-681-7484 or email us at reberlefurniture@gmail.com, we'd love to hear from you. Please note that custom furniture takes time to design and craft. I don't typically rush projects so I can give quality consideration to each customer and project. If I am able to rush a project, there will be a Rush Fee so that I can timely respect all of my clients. My lead time generally starts at 6-12 weeks. The finished product will be worth the wait!
2. An initial deposit of 50% of the final price secures your project in my timeline. At this point in the process, I'll provide drawings until you are satisfied with the design. A visit to your home or office may be necessary to get perfect measurements. This visit is included with the deposit if you are in the Central Arkansas area.
3. Once a design is agreed upon and the deposit received, the building stage begins! The time it will take to complete your project will be discussed with you. My lead time generally starts at 6-12 weeks and can be longer depending on our current job load. While you await your custom piece, follow us on social media. You'll see updates on current projects and sneak peeks of yours! I love to celebrate the transformation from raw material to your custom, distinct piece.
4. The final stage is delivery! Delivery fee is based on distance from my shop. For out of town deliveries, we'll discuss a delivery or shipping fee and schedule a coming home date! If your custom piece has to be installed (bookshelves, built-ins, counter tops, etc...) we will have the installation fee in the quote. You will know up front and not be caught off guard. The final payment is due upon completion of your project.
Our mission is to create heirloom furniture and we stand behind our craftsmanship. Every furniture piece make carries a lifetime warranty for the original owner of the piece. The warranty covers any fault in craftsmanship or defect in the wood materials. The guarantee does not cover wear and tear or misuse of the item.